Privacy Policy for sontheravia.com

Discover how sontheravia.com protects your privacy and manages your information according to Australian data protection regulations. This policy clearly outlines what data we collect, how we use it, and your rights as a user.

Information We Collect About You

We collect a range of information that helps us deliver, improve, and personalise our services for you.

• Basic contact details such as your name, email address, and phone number when submitting forms.
• Data about your device, such as browser type, device model, operating system, and IP address.
• Usage information including page views, time spent, interactions, and referral sources.
• Cookies and tracking information to enhance your website experience and measure effectiveness.

How Your Data Is Used Here

We only use your personal information to provide and refine our services, ensuring compliance with all Australian laws.

• Facilitate account creation, manage enquiries, or provide requested information or services.
• Analyse site traffic and interaction patterns to optimise performance and content relevance.
• Send administrative updates, respond to queries, and inform you about essential service changes.
• Maintain website security and monitor for unauthorised or suspicious activity.

Our Legal Basis for Processing

We handle your personal data under strict legal grounds as required by Australian privacy regulations.

We process your information with your explicit consent, to fulfil contractual obligations, when legally obligated, or if we have legitimate business interests that do not override your rights.

Data Sharing Policy

We are committed to controlling access to your personal data and only share information as described below.

• We may share data with service providers who process it on our behalf, under strict privacy agreements.
• We may disclose data where required to comply with laws, government requests, or to protect our rights.
• Personal information is never sold and is only shared for the original reasons it was collected or as permitted by you.

Data Security

We implement industry-standard technical and organisational measures to guard against unauthorised access, alteration, disclosure, or destruction of your data. Regular security audits and restricted access practices are utilised to ensure your information remains protected and confidential at all times.

Your Privacy Rights

You have multiple rights under Australian law regarding access to and control over your information.

• Request access to your personal data held by us and receive a copy in a commonly used format.
• Request correction of any inaccurate or incomplete information related to your account.
• Request deletion of your personal data in certain circumstances, subject to legal retention requirements.
• Object to or restrict certain types of processing when you have a valid reason under the law.

Cookies and Tracking

Cookies help improve your browser experience and measure site performance. Our use of cookies complies fully with legal standards outlined in our Cookie Policy. For more details about types and controls, refer below.

Read Cookie Policy Read Cookie Policy

Contact Us

For any privacy questions, data requests, or complaint handling, our support team is ready to assist you. We are committed to prompt, clear communications.

How We Update This Policy

We may amend this Privacy Policy when regulations or business practices require. Major changes will be communicated via site notices or email where applicable.